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[]
[null,"Pitch Template "]
[null,"Inspired in part by the hit TV show “Shark Tank” and other similar competitions, Show Me Challenge is a new way for employees of Missouri’s 16 executive departments to compete to identify solutions that improve how we serve our citizens, cut out unnecessary bureaucratic work, and/or save time and money. "]
[null,"1. Complete all fields of the pitch template. \n2. Submit your pitch via www.showmechallenge.mo.gov/pitch-form.html",null,null,null,null,"GUIDANCE"]
[]
[null,"Team Information "]
[]
[null,null,"Project Name "]
[null,null,"Show Me Healthy Veterans "]
[]
[null,null,"Team Members "]
[null,null,"Minimum: 3; Maximum: 8"]
[null,null,"Name","Department/Division","Email address",null,"Team lead is the member identified as the project manager and will be the primary contact for communication with SMC Coordinators and team coaches.  "]
[null,1,"Team Lead Jonathan Quinn ","Department of Social Services, Family Support Division","Jonathan.J.Quinn@dss.mo.gov  "]
[null,2,"Scotty Allen","Department of Public Safety, Missouri Veterans Commission","Scotty.Allen@mvc.dps.mo.gov "]
[null,3,"Robyn Rhoads","Department of Social Services, Family Support Division","Robyn.N.Rhoads@dss.mo.gov"]
[null,4,"Jay Carver","Department of Social Services, MO HealthNet Division","Donel.J.Carver@dss.mo.gov"]
[null,5]
[null,6,null,null,null,null,null,null,null,"Improvements to citizen experience"]
[null,7]
[null,8,null,null,null,null,null,null,null,"Saving time and/or money"]
[]
[null,"Your Pitch"]
[]
[null,null,"What problem are you addressing? (No more than 200 words)"]
[null,null,"Veterans are more likely than their non-veteran peers to suffer from a range of physical and mental health ailments. In recognition of this, new laws have been enacted at local, state, and federal levels to address the needs of veterans. However, many agencies are not well-versed in these laws and the extent of veteran services. Consequently, agencies struggle to comply with laws like Rsmo 42.051 and how to provide the necessary and legally required information and assistance to veterans.\n\nMoreover, each agency has its own performance metrics and data sets, making it difficult to assess problems, failures, and successes or establish a unified approach. Typically, state agencies only provide services they are familiar with or responsible for. This lack of coordination and understanding of benefits between state agencies hampers the effective referral to vital resources available to veterans.\n\nVeterans often face the daunting task of contacting each local, state, and federal agency individually and then navigating complex processes to meet their needs. This fragmented approach to veterans' services results in considerable duplication of effort for both veterans and government workers alike. Tragically, this often leads to veterans not receiving the benefits best suited to their needs.",null,null,null,"The problem is the main thing you want to improve.  It should include a measurable difference between your goal (\"what good looks like\") and the outcome you are currently experiencing. \n\nFor example: Pretend you are addressing an unusually high accident rates on certain city streets. \n\nYou have a goal of a safe city for our citizens by reducing traffic accidents. What good looks like is a reduction in car accidents to at least national average for comparable urban areas. The problem you are facing is that the city is not as safe for citizens as it can be. You know this because the accident rate in certain areas is significantly above the national average. \n"]
[]
[]
[null,null,"What is the root cause of the problem? (No more than 200 words)"]
[null,null,"It is difficult for state agencies to communicate across departments on laws regarding veterans, know all the various programs available to veterans, communicate about veterans service programs, and be compliant with state and federal laws. For example, it is challenging for many state agencies to comply with Rsmo 42.051, passed in 2021. This is because laws like this mandate agencies do something very different than they are used to doing and are often not familiar with providing information on services for veterans.  \n  \nThere is a significant gap in our system: the absence of a mechanism or forum that allows separate state agencies to collaborate and work together. This results in isolated compliance efforts and duplicated work without providing the holistic integration needed by veterans. Each agency has a unique offering of services, and it's high time we utilized them collectively to serve our veterans best. \n  \nA state-wide working group is needed to address this and take the necessary steps to legally and appropriately share information between state agencies, coordinate policies and procedures to comply with state laws on behalf of veterans, enhance operational efficiency, and provide the best service to MO veterans that best meets their needs. \n",null,null,null,"A \"root cause\" is the primary reason you are experiencing the bad outcome. Usually, you get to a \"root cause\" by continuously asking yourself: \"why?\"\n\nFor example: Your root cause cannot be \"people are bad drivers and have accidents\" because people are not crashing as often on different streets.  Something else must be happening to contribute to the higher accident rate.\n\nAs you investigate and ask \"why?\", you discover there are no stop signs on the streets with higher accident rates. This is a good candidate for your root cause. "]
[]
[]
[null,null,"What is your proposed solution? (No more than 200 words)"]
[null,null,"We also propose creating a state-wide work group to establish cross-departmental roles, responsibilities, and policies that optimally comply with veteran laws and better match resources with veteran needs. \n\nOur proposal offers a significant relief to each agency within the state of Missouri. Instead of having to directly communicate with veterans about services they may not be familiar with, we suggest outsourcing this responsibility to the Missouri Veterans Commission. \n\nInstead of each agency independently working with all other state agencies regarding veteran services, we suggest just working with MVC. Each agency would only have to establish a Memorandum of Understanding and structured communication methods with the Missouri Veterans Commission, making the process more efficient. \n\nMVC service officers should be trained on each state agency's veteran-related benefits and services. The MVC will then receive the contact information of veterans needing services from each state agency. The MVC will then contact each veteran to fulfill current laws such as Rsmo 42.051 and then follow up with agencies as required by applicable laws, procedures, and established MOUs between the state agency and the MVC. We propose starting with MVC and Department of Social Services and then gradually expand to other agencies from lessons learned. \n",null,null,null,"A solution is your proposed action to improve the root cause of the problem. \n\nFor example: In this case, you propose installing stop signs at each of the intersections with the higher than national average accident rates.  At this point, you may also want to suggest whether or not your proposed solution will be easy or hard to implement (e.g., is it a familiar solution we already know how to do, or something novel?). ",null,null,null,null,null,null,null,"A\nB\nC\nD\nE\nF"]
[]
[]
[null,null,"Which area of impact is your primary focus? (No more than 10 words)"]
[null,null,"To make it easier for veterans to obtain benefits and services",null,null,null,"For example: Reduce process time, cost savings, improve citizen experience, reduce bureaucratic burden, etc."]
[]
[null,null,"What is your primary measure for impact? "]
[null,null,"Primary measure","Current Status","Target",null," "]
[null,null,"The number of veterans identified and referred to the Missouri Veterans Commission. ","Veterans are typically not very aware of or informed in their interaction with state agencies about the services available to them. We have not been able find any tracking of referals.","10,000 Missouri veterans contacted and referred to Missouri veterans commission and/or available benefits within the first 12 months. ",null,"A \"primary measure\" is the specific, direct outcome you are trying to change.  Your \"target\" is just the definition of \"what good looks like\" once you implement your improvement.  How do you know if you have reached your goal?\n\nFor example: Your primary measure could be the accident rate at the specific high-accident locations measured monthly.  Your target could be to see reductions in accident rates within 3 months and reaching the national average for accident rates in comparable urban areas within 18 months.\n"]
[null,null,"* Measures should follow SMART principle: Specific-Measurable-Actionable-Relevant-Time bound. "]
[null,null,"OA's guidance on performance metrics"]
[]
[]
[null,"Project Plan"]
[]
[null,null,"What are the major activities and milestones to deliver your solution? (Additional steps may be added)"]
[null,null,"Activity","Milestone or deliverable","Due date",null,"Your project plan is your tool to determine how you will complete your project and how long it will take. If you have completed the Introduction to Project Management workshop or other trainings on MO Learning (see: “Project Management Simplified” (1 h 19 m): https://www.linkedin.com/learning/project-management-simplified?u=35674036), this chart is for the major components of a project's Gantt Chart.\n\nBreak your project down into its major steps: who has to do what and by when?  You should be able to use this as you complete your project to determine whether you are on track or off track.\n\nActivities are the specific actions that you have to take in order to complete your initiative. These actions should be high-level enough that they need to be tracked (versus something you can just do by yourself in a few minutes). \n\nMilestones are how you know you've completed the action. Oftentimes it's a tangible work product or when you get approval to move forward to the next step. \n\nThink about how long it will take for your actions to reach your milestones. You should consider how much work is needed to complete each step.  Then consider how many people you have working on this, how much time they have to spend on this, any wait times you will have to factor in, etc. Then assign a reasonable due date that you can hold your team members accountable to. \n"]
[null,1,"E.g., Submit purchase form for 16 stop signs to purchasing department","16 stop signs purchased and ready for installation","2 weeks after project start  (July 28, 2020)",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,2,"Have senior level state leadership agree to scope, size, and scale of this project via Show Me Challenge.","Announce launch of cross-governmental and multi-agency workgroups","Week 2",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,3,"Identify all applicable benefits and services available to veterans and update Veteran Benefit Portal webpage and reorganize Missouri Veterans Commission with links by relevancy and impact.  ","MO Veteran Benefit Portal updated","Week 5",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,4,"Reach out to leadership of each agency and communicate goals of veteran working group, identify stake holders and group representatives and coordinate meetings.","Team meeting members identified, goals clarified and shared, and meetings scheduled. ","Week 6",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,5,"Establish areas of responsibility and communication procedures between stakeholders with appropriate technology integration of reports, SharePoint, and referrals.","A defined system of communication is determined and how data will be sent to the Missouri Veterans Commission and agreed upon by all stakeholders. ","Week 7",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,6,"Collect data on current level of referrals and data on utilization of various benefits and services by veterans.","Base line levels of provided assistance to veterans identified by program and service.","Week 10",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,7,"Develop memoranda of understanding and data use agreements between state agencies and other tasks needed to establish referrals and data sharing. ","Agreements are made between agencies. Limitations and technical opportunities and barriers are identified. ","Week 18",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[null,8,"Determine how each agency will store responses and respond to responses to questions contained in Rsmo 42.051.","Written published procedures for each agency on collection and response to Rsmo 42.051","Week 20"]
[]
[null,9,"Establish reporting measures to gage enrollment participation","Obtain feedback from all stakeholders. Document understanding of what each agency will publish and report in regards in status and progress regarding veteran benefits and services. ","Week 21"]
[null,10,"Develop cross training plan on benefits and services applicable to different state agencies and how data will be collected and shared.","Training plans created and training scheduled between departments. ","Week 26"]
[null,11,"Create a master training video and edit appropriately for each agency based on their needs.","Training videos created and shared as appropriate.","Week 32"]
[null,12,"Collaborate to determine best practices and lessons learned.","Publish internal reports on baseline and improvements as well as lessons learned.","Week 52",null,null,null,null,null,null,null,null,null,"A\nB\nC"]
[]
[null,"Required Resources and Support"]
[null,null,null,null,null,null,null,null,null,"Choose one","Choose one"]
[null,null,"What is the expected project duration? Choose one from the list below.",null,null,null,null,null,null,"Short term (<4 months)","Small (<4 people)"]
[null,null,"Long term (> 6 months)",null,null,null,null,null,null,"Medium term (4-6 months)","Moderate (4-6 people)"]
[null,null,null,null,null,null,null,null,null,"Long term (> 6 months)","Large (>6 people)"]
[null,null,"How many people will be required to finish the project in the given duration? Choose one from the list below."]
[null,null,"Large (>6 people)"]
[]
[null,null,"Does your project require any specialized skills to complete? If so, explain. (No more than 100 words)"]
[null,null,"Yes, it may require programming changes by OA-ITSD and/or contractors, after consultation with agency legal and policy staff.",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]
[]
[null,null,"Does your project require any statutory change to complete? If so, explain. (No more than 100 words)"]
[null,null,"No.",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]
[]
[null,null,"Can you implement your project with your current resources? If not, explain. (No more than 50 words)\nStrongly recommended: Provide a cost breakdown in your additional materials."]
[null,null,"Full implementation may require contractor support to enhance current eligibility software. Full cost assessment will require additional input from senior leadership, OA-ITSD, and agency legal and policy personnel.  ",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]
[]
[null,null,"Are there other factors critical to design and implement your project? (No more than 50 words)"]
[null,null,"State agencies must confer and agree on necessary compliance measures to satisfy state and federal legal requirements on confidentiality, and the interagency communication and referral processes to be used.",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]
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[null,"Additional Materials"]
[]
[null,null,"Please list any additional materials you have provided. "]
[null,null,"Brief description"]
[null,1,"Why our Show Me Healthy Veterans pitch is vital for MO veterans",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]
[null,2,"Optimizing Service to Missouri's Veterans",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]
[null,3,"MO State Auditor Performance Audit Report No. 2004-81",null,null,null,null,null,null,null,null,null,null,null,"A\nB"]